NOVONEX | Commitment To Excellence

Novonex has been found to be determined for adding real value to industries and societies where it operates as well as bringing extra benefits to all concerned parties including customers, partners and employees.  

As a reliable partner, we are harnessing all resources and facilities in order to deliver superior quality products and services from efficiency and efficacy perspectives.

In our social role, we are committed to effective contribution in improvement of local communities for which we operate. we have local experience, external exposure and international standards.

Internal Culture

• Acquire develop and retain talented professional team  

• Promoting values based and safe work environment 

•Empower synergistic, collaborative and performing calibers 

• Enhance intra-organizational communication and cross-functional collaboration 

Customer Excellence 

• Do what is possible to meet and exceed customer expectations  

• Provide high quality of service according to best business practices  

• Close follow up in order to enhance flawless sales cycle  

• Key account management for 20% of customers who contribute to 80% of total turnover  

External Focus (Long-term partnership) 

• Clearly define and appropriately select added value partners  

• Establish and build up long-term business partnership with our esteemed business partners  

• Work closely with our partners “hand-in-hand” to execute plans and achieve operational goals  

• Appropriate understanding of “win-win” partnership, through working on mutual goals  

Flexibility & Simplicity 

• Finding room for mutual agreement and dual satisfaction  

• Looking for solutions and better alternatives, challenging the status quo for the best of all  

• Transparency: sharing plans, challenges, accomplishments with concerned partners  

• Ensure simplified operating process “authorities vs. responsibilities”